Privacy policy

Last updated October 25, 2026

threedezy (Threedezy, a Michigan business, "we") makes 3D product configurators that businesses ("customers") run on their own websites. This page explains what we collect on threedezy.com, through the configurators on our customers' sites, and in the threedezy console, and what we do with it. We don't sell personal information, and we don't use it for advertising.

On threedezy.com

The demo request form. The name, email, company, website, product link and message you enter are emailed to us so we can reply. If you changed the demo chair, the build you made is attached. We keep these emails as business correspondence.
Visit statistics. The demo configurators record anonymous usage the same way as on our customers' sites (next section). Our host, Cloudflare, also counts page views with its Web Analytics, which doesn't use cookies.
We don't set advertising or tracking cookies.

Configurators on our customers' websites

When you use a configurator on a store's website, we process the following on that store's behalf. The store decides what to do with its leads; its own privacy policy covers that.

What	What it includes	Why
Usage statistics	The options you pick, the price shown, tools you use (such as AR or the fit check), how long the visit lasted, the page address, the site you came from (its address without any search terms), and whether you're on a phone, tablet or computer. Each visit gets a random ID that isn't stored on your device and isn't linked to you or to other visits.	To show the store which options and tools its customers use. No names, emails or IP addresses are recorded with these statistics.
Quote requests, saved designs and swatch orders	What you enter in the form (such as your name, email, phone, postal address for swatches, and message) and the build you configured.	To deliver your request to the store by email, to its dashboard and, if it set one up, to its own systems. If the store allows it, you get a copy by email.
Technical data	Your browser's request to load the configurator and the store's 3D files, including your IP address.	To check that the configurator is running on a site that's allowed to use it, deliver files quickly and keep the service secure. We don't keep IP addresses with usage statistics or leads.

Customer accounts

Console sign-in: your name, email and password. Passwords are stored only as secure hashes; we can't read them.
Your account: your company name, websites, plan, product files and settings such as where leads are sent.
Billing: if you pay by card, our payment processor handles your card details; we only keep your customer ID and subscription status.

Who processes data for us

Provider	For
Cloudflare	Hosting, file storage, databases, page view counts
Resend	Sending emails (demo requests, leads, account invitations)
Stripe	Payments, for customers who pay by card

Data is stored in the United States. Encrypted backups are kept on equipment we control for up to 30 days.

How long we keep it

Usage statistics and leads: for as long as the customer's account is open, then deleted within 90 days of the account closing, or sooner if the customer asks.
Account details: while the account is open, plus what we must keep for tax and accounting records.
Demo request emails: as long as they're useful to the conversation, and on request we delete them.

Your choices

To see, correct or delete what you sent a store through its configurator, contact that store; we'll help them do it.
For anything you sent us, or your console account, email us at [email protected] and we'll respond within 30 days.
Depending on where you live, you may have further rights under local law; we'll honor them.

Changes and contact

If we change how we handle data, we'll update this page and the date at the top, and tell customers by email about significant changes. Questions: [email protected]